Refunds and cancellations

Refund eligibility depends on the eSIM status and the provider policy. Once an eSIM is activated, refunds are usually not available.

Typical refund rules

• Not installed or not activated: may be eligible for review.
• Activated or used: usually not refundable.
• Top-ups: generally non-refundable once applied.

How to request a refund

1. Go to contact.
2. Include your order ID, ICCID, and a short explanation.
3. Our team will review the request and confirm eligibility.

If you purchased the wrong plan, contact us as soon as possible so we can help.