Refund & cancellation policy

Refunds depend on the eSIM’s status and provider policy. In most cases, activated or used eSIMs and applied top-ups are not refundable, while non-activated eSIMs may be reviewed.

Refunds and cancellations

Refund eligibility depends on the eSIM status and the provider policy. Once an eSIM is activated, refunds are usually not available.

Typical refund rules

Not installed or not activated: may be eligible for review.
Activated or used: usually not refundable.
Top-ups: generally non-refundable once applied.

How to request a refund

Go to contact.
Include your order ID, ICCID, and a short explanation.
Our team will review the request and confirm eligibility.

If you purchased the wrong plan, contact us as soon as possible so we can help.