I can't scan the QR code. What should I do?

If your device cannot scan the QR code, you can still install the eSIM using the manual method.

Try these quick fixes first

• Increase screen brightness on the device showing the QR code.
• Zoom the QR code so it fills more of the screen.
• Clean your camera lens and try again.

Manual installation (recommended fallback)

Use the SM-DP+ address and activation code from your order:

• iOS: Manual eSIM installation (iOS)
• Android: Manual eSIM installation (Android)

If you are still stuck, contact support and share your order ID.